Audio Visual Field Engineer

New Era Technology, Us - West Chester, PA

Full-time - Mid Level

West Chester, PA

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Audio Visual Field Engineer at New Era Technology is responsible for collaborating with the engineering team to complete the installation and support of audiovisual (AV) and multimedia systems. This role involves ensuring that all systems meet company standards, providing technical support, training clients, and maintaining high levels of customer satisfaction. The position requires a strong focus on project management, technical skills, and customer service, as well as the ability to work in a team-oriented environment.

Responsibilities

• Work with engineering team to complete drawing reviews
• Oversee and support multiple projects occurring simultaneously
• Review project requirements and schedule remote & onsite support time to complete projects in a timely fashion
• Support Project Managers and Engineers regarding project-specific technical requirements
• Participate in engineering discussions
• QC systems installed by others (i.e. subcontractors, etc.)
• Train clients on use of AV Systems
• Support install team in installation of systems as needed
• Crimp, solder, wire pull, label, terminate, and perform other technical tasks associated with AV systems
• Fabricate AV systems in the field and in-house as needed
• Stage AV systems in-house as needed
• Install and label equipment into racks
• Dress cables in racks, under tables, in credenzas, in lecterns/podiums, etc.
• Label and terminate cables both in and out of racks
• Document equipment (i.e. Serial Numbers, MAC addresses, IP Addresses, etc.)
• Inventory control and Chain of Custody
• Read and markup project documents
• Maintain a clean and organized work area
• Configure, load, test, and troubleshoot control systems programming
• Write, load, and tweak DSP files
• Write, load, and test basic configurable systems
• Work closely with the programmer (whether in-house or subcontractor)
• Troubleshoot and repair newly installed and existing custom AV systems
• Provide detailed daily reports of work completed and open Punch-List items
• Read, understand, and follow any consultant documentation
• Use hand and power tools safely
• Lift heavy and bulky equipment
• Understand and meet all deadlines
• Resolve all customer service issues with management
• Maintain a professional appearance and attitude
• Work to achieve 100% customer satisfaction 100% of the time
• Full compliance with company's policies and procedures
• Provide excellent customer service through a professional attitude
• Perform other duties as deemed necessary by management.

Requirements

• CTS certification
• Minimum of four years of AV experience
• Proficient with computers, including audiovisual applications (ClearOne, AMX, Extron, Crestron, Poly, Cisco, QSC, Biamp, etc.)
• Clean driving record
• Ability to work flexible hours and travel domestically and internationally
• Excellent organization skills
• Proven multitasking skills and ability to work under pressure
• Solid soldering skills
• Valid US Passport
• High school diploma or equivalent

Nice-to-haves

• Experience with project management
• Knowledge of network configurations
• Familiarity with safety regulations in AV installations

Benefits

• Medical
• Dental
• Vision
• 401K match
• 28 PTO Days including company holidays