AUDIO-VISUAL FIELD ENGINEER

Avi Systems - New York, NY

Full-time

New York, NY

Computer and Electronic Product Manufacturing

About the position

At AVI Systems, we are passionate about technology and its integration into various sectors including business, government, healthcare, education, and entertainment. We are currently seeking a dedicated Audio-Visual Field Engineer to join our dynamic team in New York, NY. This role is pivotal in ensuring that our audio-visual solutions are configured, tested, and implemented to meet our clients' needs effectively. As a Field Engineer, you will specialize in configuring, readying, and troubleshooting software and network-based product solutions. A fundamental understanding of audio-visual principles, functionality, and terminology is essential for success in this position. In this role, you will be responsible for the configuration of manufacturer applications, interfaces, and products based on specific system and client requirements. You will develop configuration requirements and documentation for these applications and products, providing support in the development, implementation, and testing of patch releases and system firmware upgrades. Your ability to plan and execute assigned configuration tasks within deadlines, both in the integration lab and in the field, will be crucial. You will also verify systems integration wiring connectivity and terminations in the lab, analyze and resolve configuration issues promptly, and provide support in loading, testing, and documenting results of pre-built customized control programs, touch panel files, and DSP builds. Additionally, you will complete final product configuration, testing, and commissioning of system solutions utilizing Field Commissioning Reports. Training end-users on specific software applications and interfaces will also be part of your responsibilities, along with assisting in system solutions analysis, design, development, and testing activities. You will be expected to develop and maintain configuration policies and procedures, review and recommend changes to existing configuration processes, and provide technical guidance to junior specialists in their assigned job duties.

Responsibilities

• Configuration of manufacturer applications, interfaces, and products based on system/client requirements.
• Develop configuration requirements and documents for manufacturer applications and products.
• Provide support in developing, implementing and testing patch releases and system firmware upgrades.
• Plan and execute assigned configuration tasks within deadlines both in the integration lab and the field.
• Verify systems integration wiring connectivity and terminations in the lab.
• Analyze and resolve configuration issues in a timely manner.
• Provide support in loading, testing, and documenting results of pre-built customized control programs, touch panel files, and DSP builds.
• Verify systems installation wiring connectivity and terminations in the field.
• Complete final product configuration, testing, and commissioning of system solutions utilizing Field Commissioning Reports.
• Perform end-user training on specific software applications and interfaces requiring client interaction.
• Assist in system solutions analysis, design, development, and testing activities.
• Develop and maintain configuration policies and procedures.
• Review and recommend changes to existing configuration processes.
• Provide technical guidance to junior specialists in their assigned job duties.

Requirements

• At least 5 years of experience in AV Installation, Commissioning and Service.
• AVIXA CTS/CTS-I and CQT preferred, but not required with the right experience.
• Good working knowledge of Crestron, BIAMP, Extron and QSC.
• Experience with AV industry software platforms. Any direct programming experience is a plus.
• Strong Networking skills. Any specific certifications or training is a plus.
• Experience with Audio tuning, equalization and DSP Programming.
• Organized, proactive and good communication skills.