Audio-Visual Help Desk Technician - OK

Unclassified - Oklahoma City, OK

Full-time

Oklahoma City, OK

About the position

The Audio-Visual Help Desk Technician at Indian Township Solutions is responsible for providing technical support and assistance for audiovisual systems used in a dynamic government program. This role involves resolving AV-related trouble tickets, maintaining technological assets, and ensuring optimal AV function to support various end users. The technician will also create user-training manuals, conduct diagnostics, and communicate with vendors to address hardware and software issues.

Responsibilities

• Analyzes issues and provides technical assistance, support, and advice to end users for AV hardware, software, and systems
• Researches, studies and resolves AV software and hardware issues of users, using all available resources
• Determines whether the issue is caused by hardware, software, or system
• Answers questions by applying AV knowledge of computer software, hardware, systems, and procedures
• Logs trouble tickets and maintains relevant records documenting all symptoms, troubleshooting and resolution
• Maintains an accurate inventory of technological assets
• Creates and maintains user-training manuals and procedures and provides training when necessary
• Makes recommendations to Executive Management on what types of devices and technologies are needed for efficiency and success
• Conducts periodic diagnostics and testing to ensure optimal AV function and minimal downtime
• Confers with Programmers to explain software errors or to recommend changes to programs
• Communicates with software and hardware vendors to request service regarding defective products
• Tests software and hardware to evaluate ease of use and whether product will aid user in performing work
• Performs administrative duties including but not limited to completion and submission of purchase orders, travel requests, expense authorizations, expense reports, and return materials authorizations as needed
• Must be willing to travel throughout the United States
• Perform other related duties as assigned

Requirements

• Associate's degree or experience in Computer Science, Information Systems, Engineering, Business Accounting, or other related discipline
• 2+ years of relevant experience
• AVIXA Certified Technology Specialist (CTS) certification required
• Crestron and BiAmp configuration experience
• Customer Service Skills
• Technical Proficiency
• Time Management
• Communication
• Organizational Skills
• Thoroughness

Nice-to-haves

• NVX experience
• CTS-D certification
• Sec+ certification

Benefits

• Employer shared Health, Dental, and Vision Insurance
• Employer paid Short-Term Disability, Long-Term Disability, and Basic Life Insurance
• 401(k) Plan with Matching Contributions
• Paid Time Off
• Eleven (11) Paid Holidays
• Work-Life Balance
• Awesome and Rewarding Culture!