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Audio Visual Specialist
$36,691 - $36,691/Yr
University of Central Florida - Orlando, FL
posted about 2 months ago
Full-time - Entry Level
Remote - Orlando, FL
1,001-5,000 employees
Educational Services
About the position
The Audio-Visual (AV) Specialist is an entry-level position focused on providing Tier II IT support, specifically in troubleshooting and maintaining audio-visual equipment. The role involves managing incident tickets related to classroom support, performing preventative maintenance, and assisting with AV installations. The position emphasizes customer service and collaboration with faculty and other teams within the department.
Responsibilities
- Focuses on preventative maintenance and repair of multimedia equipment through classroom checks and remote monitoring.
- Resolves and manages multimedia issues and classroom check tickets with assistance from FWS and OPS meeting service level targets.
- Assists with creation and enhancement of knowledge base media and troubleshooting/repair guides.
- Assists OIR Engineering with AV installations as needed.
- Provides additional support for other teams in the department, including training student workers on troubleshooting, repair, and operation of equipment.
- Assists in maintaining inventory and spare equipment; technical support for high-profile UCF events.
- Assists faculty in the use of campus multimedia with a focus on customer service.
- Follows Standard Operating Procedures within UCF IT and OIR to perform tracking and reporting functions within ServiceNow.
- Works to meet service level targets to ensure a high level of service delivery.
- Ensures all assigned Objectives & Key Results (OKR) and various metrics are met on an annual basis.
Requirements
- High School Diploma or Equivalent and 2+ years of relevant experience, or an equivalent combination of education and experience.
- Experience with AV over IP, cable management, and Crestron equipment such as NVX.
- Experience with ServiceNow, Microsoft Teams, Canvas.
- Knowledge of network infrastructure (VLAN, DHCP).
- Exceptional customer service skills, phone etiquette, and presentation abilities.
Nice-to-haves
- Team leadership qualities.
- Highly motivated with the ability to perform in an immediate response environment.
Benefits
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid holidays
- Paid time off
