Audio Visual Specialist

$70,720 - $74,880/Yr

Sps North America - Chicago, IL

Part-time - Entry Level

Chicago, IL

Motor Vehicle and Parts Dealers

About the position

The Audio Visual Specialist at SPS-North America is responsible for creating seamless meeting experiences through the operation, maintenance, and troubleshooting of audio-visual systems. This role requires a blend of technical expertise and customer service skills to ensure that all AV equipment is functioning optimally for meetings and events. The specialist will work in a collaborative environment, supporting high-profile events and providing exceptional service to clients and colleagues.

Responsibilities

• Independently operate, maintain, analyze, troubleshoot, repair, and manage A/V systems and peripherals.
• Perform daily morning checks of all conference rooms to proactively identify issues and ensure they are in working order for the day's meetings.
• Own pre-meeting A/V checks for high-profile events and VIP video meetings.
• Troubleshoot, upgrade, and/or replace AV componentry as needed.
• Coordinate external vendor support when required.
• Meet key support performance metrics, such as trouble ticket SLAs.
• Manage incidents of application usage with full, complete, timely, and accurate reporting.
• Proactively seek out additional work during downtime.
• Build professional relationships with customers and other teams.
• Maintain professionalism and composure when interacting with all employees.
• Train backup staff and provide guidance on policies and procedures.
• Determine additional support needed when handling sensitive inquiries.
• Provide exceptional customer service to clients.

Requirements

• High School Diploma (or equivalent) required.
• 3-5 years prior A/V work experience preferred.
• Industry certification preferred, such as Certified Technology Specialist (CTS).
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems required for functions of position.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Ability to lift or move 40 lbs. or greater frequently.

Benefits

• Health savings account
• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance
• Pet insurance