Amazon - Bellevue, WA
posted 3 months ago
The Audio Visual (AV) Support Engineer I at Amazon will play a crucial role in providing in-person service and support to Amazonians utilizing AV/VC systems for various events, meetings, and other needs. This position requires a strong understanding of the diverse AV standards deployed at Amazon, enabling the engineer to troubleshoot and resolve complex issues effectively. The AV Support Engineer will collaborate closely with on-premise IT technicians, contractors, and integrators to ensure seamless operation of AV systems, particularly in high-demand environments such as large conference rooms, training rooms, and executive spaces. In this role, the engineer will be responsible for conducting on-site room checks and troubleshooting AV systems, ensuring that all equipment is functioning optimally. They will work directly with customers to understand their requirements and provide support for small events held in training rooms and open spaces. The engineer will also communicate with internal teams, manufacturers, and vendors to arrange repairs or replacements for faulty equipment, while managing local inventory effectively. The successful candidate will be customer-focused and motivated by team success, demonstrating strong initiative and a genuine curiosity to learn. They will need to adapt quickly to new processes and procedures while managing a high volume of urgent requests. The role may involve some domestic travel and daily travel between sites in the Seattle/Bellevue area, and candidates must be able to lift or carry equipment weighing up to 25lbs as needed. Occasional after-hours work may also be required, making flexibility an essential trait for this position.