Audio Visual System Administrator Tier 2

$75,570 - $128,480/Yr

BAE Systems - Washington, DC

Part-time - Entry Level

Washington, DC

Computer and Electronic Product Manufacturing

About the position

The Video Teleconference Specialist role is a critical position that provides onsite support to a Federal Government client in Washington, DC. This role is primarily focused on supporting audiovisual technology, including Crestron systems within an O365 environment, and facilitating Video Teleconferencing (VTC) solutions. The specialist will be responsible for ensuring that technology for collaboration, meetings, training, and specialized meeting rooms operates smoothly and efficiently. As a Tier 2 support technician, the individual will troubleshoot equipment issues and provide onsite assistance to ensure optimal performance of audiovisual systems. In this role, the specialist will engage in various tasks, including providing recommendations and support for audio-visual integration projects at client facilities, particularly in mission-critical and high-visibility environments such as command centers and conference rooms. The position requires technical troubleshooting for day-to-day operations, coordinating vendor repairs, and managing basic hardware installations and technical system commissioning. The specialist will also implement quality assurance measures, ensuring adherence to client processes and procedures, which is essential for consistent trouble resolution and continuous process improvement. The role demands a proactive approach to managing AV hardware and software within the Microsoft environment, integrating new and existing hardware, and keeping the AV system current through regular updates and patches. The specialist will be responsible for tracking work efforts, time, and products using Jira and ServiceNow ticketing systems, updating hardware inventory reports, and performing audits of equipment. Additionally, the specialist will review project Statements of Work (SOW) to ensure technical accuracy in installations and may make minor programming changes to customized code and touch panel files under the guidance of an engineer or programmer. Creating and maintaining VTC documentation is also a key responsibility, along with demonstrating the ability to thrive in a fast-paced and changing environment.

Responsibilities

• Provide onsite support for audiovisual technology and Video Teleconferencing (VTC) systems.
• Troubleshoot equipment issues and provide Tier 2 support for audiovisual systems.
• Support DC client onsite 3-4 days per week as needed.
• Provide recommendations and support for audio-visual integration projects at client facilities.
• Coordinate vendor repairs and manage basic hardware installations and technical system commissioning.
• Implement quality assurance measures and ensure adherence to client processes and procedures.
• Track work efforts, time, and products via Jira and ServiceNow ticketing system.
• Update hardware inventory reports and perform audits of equipment.
• Review project SOW to ensure installation is technically accurate.
• Make minor programming changes to customized code and touch panel files under direction.
• Create and maintain VTC documentation.

Requirements

• Bachelor's degree plus 1-3 years experience with Audio Visual over IP or 4-6 years of equivalent work experience in audio and video teleconferencing.
• 5 years' experience supporting audio and video teleconferencing within a Microsoft environment.
• Knowledge of Crestron Flex for Microsoft Teams Rooms and Microsoft Intune to manage and maintain devices.
• Certified in Microsoft 365, focused in Teams or Crestron strongly preferred.

Nice-to-haves

• Knowledge with AV hardware and software within Microsoft environment.
• Experience integrating new and existing hardware and making updates to Crestron hardware and software.
• Ability to provide technical troubleshooting for day-to-day operations.
• Experience in coordinating vendor repairs and scheduling with vendors and customers.
• Demonstrated ability to work successfully in a fast-paced and changing environment.

Benefits

• Health, dental, and vision insurance.
• Health savings accounts.
• 401(k) savings plan.
• Disability coverage.
• Life and accident insurance.
• Employee assistance program.
• Legal plan.
• Discounts on home, auto, and pet insurance.
• Paid time off and paid holidays.
• Paid parental leave, military leave, and bereavement leave.