Audio Visual System Administrator Tier 2

$75,570 - $128,480/Yr

Disability Solutions

Full-time - Entry Level

About the position

The Video Teleconference Specialist role involves providing onsite support for audiovisual technology and video teleconferencing systems to a Federal Government client in Washington, DC. This position focuses on troubleshooting and maintaining equipment, ensuring effective collaboration and communication through technology in specialized meeting rooms. The role requires Tier 2 support and involves working closely with clients to enhance their audiovisual capabilities.

Responsibilities

• Provide onsite support for audiovisual technology and video teleconferencing systems.
• Troubleshoot equipment and provide Tier 2 support for audiovisual technology.
• Support the DC client onsite 3-4 days per week as needed.
• Coordinate vendor repairs and schedule maintenance with vendors and customers.
• Implement quality assurance controls and ensure adherence to client processes and procedures.
• Maintain hardware inventory reports and perform audits of equipment.
• Create and maintain documentation for video teleconferencing systems.
• Make minor programming changes to customized code and touch panel files under the direction of an engineer.

Requirements

• Bachelor's degree plus 1-3 years of experience with Audio Visual over IP or 4-6 years of equivalent work experience in audio and video teleconferencing.
• 5 years' experience supporting audio and video teleconferencing within a Microsoft environment.
• Knowledge of Crestron Flex for Microsoft Teams Rooms and Microsoft Intune for device management.
• Certified in Microsoft 365, focused on Teams or Crestron strongly preferred.

Nice-to-haves

• Provide recommendations and support for audio-visual integration projects at client facilities.
• Technical troubleshooting for day-to-day operations and coordination of vendor repairs.
• Knowledge of AV hardware and software within a Microsoft environment.
• Experience with Jira and ServiceNow ticketing systems.

Benefits

• Health, dental, and vision insurance
• Health savings accounts
• 401(k) savings plan
• Disability coverage
• Life and accident insurance
• Employee assistance program
• Legal plan
• Paid time off and paid holidays
• Paid parental leave
• Paid military leave
• Paid bereavement leave
• Sick leave
• Employee recognition program