Auto Bodily Injury Claim Representative

$65,300 - $107,600/Yr

The Travelers Companies - Franklin, TN

Full-time - Entry Level

Hybrid - Franklin, TN

Insurance Carriers and Related Activities

About the position

This position is responsible for handling Personal and Business Insurance Auto Bodily Injury claims from the first notice of loss through resolution/settlement and payment process. This may include interpreting and applying laws and statutes for multiple state jurisdictions. Claim types include moderate complexity Bodily Injury claims. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations.

Responsibilities

• Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going communication, follow-through and meeting commitments to achieve optimal outcome on every file.
• Reviews and analyzes coverage and applies policy conditions, provisions, exclusions and endorsements for moderate complexity Bodily Injury liability claims in assigned jurisdictions.
• Investigates each claim to obtain relevant facts necessary to determine coverage, the extent of liability, damages, and contribution potential.
• Establishes timely and maintains appropriate claim and expense reserves.
• Determines settlement amounts, negotiates and conveys claim settlements within authority limits to claimants or their representatives.
• Handles both unrepresented and attorney represented claims.
• Acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements.

Requirements

• High School Degree or GED with a minimum of one year bodily injury liability claim handling experience or successful completion of Travelers Claim Representative training program is required.
• Bachelor's Degree preferred.
• 2 years bodily injury liability claim handling experience preferred.
• General knowledge and skill in claims handling and litigation.
• Basic working level knowledge and skill in various business line products.
• Demonstrated ownership attitude and customer centric response to all assigned tasks.
• Demonstrated good organizational skills with the ability to prioritize and work independently.
• Attention to detail ensuring accuracy.
• Keyboard skills and Windows proficiency, including Excel and Word - Intermediate.
• Verbal and written communication skills - Intermediate.
• Analytical Thinking- Intermediate.
• Judgment/Decision Making- Intermediate.
• Negotiation- Intermediate.
• Insurance Contract Knowledge- Intermediate.
• Principles of Investigation- Intermediate.
• Value Determination- Intermediate.
• Settlement Techniques- Intermediate.
• Medical Knowledge- Intermediate.

Benefits

• Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.