Auto Care Center Service Manager

$39,520 - $58,240/Yr

Walmart - Fremont, MI

Full-time - Mid Level

Fremont, MI

General Merchandise Retailers

About the position

The Auto Care Center Service Manager at Walmart is responsible for overseeing the operations of the Auto Care Center, ensuring customer satisfaction while managing a team of associates. This role focuses on providing excellent service to customers who trust Walmart with their vehicle care needs, while also offering opportunities for professional development and the application of technology in the automotive service industry.

Responsibilities

• Manage daily operations of the Auto Care Center.
• Ensure high levels of customer satisfaction and service quality.
• Train and develop associates in automotive service and customer care.
• Monitor performance metrics and implement improvements as needed.
• Handle customer inquiries and resolve issues effectively.
• Maintain compliance with safety and operational standards.

Requirements

• Previous experience in automotive service management or a related field.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Ability to work in a fast-paced environment and manage multiple tasks.

Nice-to-haves

• Experience with automotive technology and tools.
• Knowledge of vehicle maintenance and repair processes.

Benefits

• Medical, vision, and dental coverage.
• 401(k) retirement plan.
• Company-paid life insurance.
• Paid time off including parental leave and bereavement.
• Short-term and long-term disability benefits.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.