Auto Claims Adjuster

$40,500 - $71,600/Yr

Liberty Mutual - Westborough, MA

Full-time

Onsite - Westborough, MA

5,001-10,000 employees

Insurance Carriers and Related Activities

About the position

The Auto Claims Adjuster at Liberty Mutual Insurance is responsible for guiding customers through the auto claims process after an accident. This role requires strong organizational skills, problem-solving abilities, and a customer-centric approach to ensure that clients receive the support they need during a challenging time. The position offers opportunities for growth within the claims career and emphasizes the importance of training and attendance.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Engage with customers who have been in an accident and provide necessary assistance.
• Utilize strong organizational skills to manage multiple moving pieces in the claims process.
• Demonstrate problem-solving skills to address customer inquiries and concerns.
• Represent the Liberty brand and deliver on the company's promise to customers.

Requirements

• Engaging and outgoing personality with a passion for helping customers.
• Ability to think critically and seek answers in a virtual environment.
• Excellent oral, written, decision-making, and organizational skills.
• Strong typing and multi-tasking capabilities in a structured paperless work environment.
• General understanding of overall claim operations and key stakeholders.

Nice-to-haves

• College degree preferred.
• 1-3 years of related customer service experience or applicable insurance knowledge.

Benefits

• Paid training and licensing opportunities.
• Comprehensive benefits package supporting life and well-being.