Auto Claims Adjuster

$40,500 - $71,600/Yr

Liberty Mutual - Westborough, MA

Full-time - Entry Level

Onsite - Westborough, MA

5,001-10,000 employees

Insurance Carriers and Related Activities

About the position

The Auto Claims Adjuster position at Liberty Mutual Insurance involves guiding customers through the auto claims process after an accident. This role requires strong organizational skills, empathy, and a customer-centric approach to ensure that clients receive the support they need during a challenging time. The position offers opportunities for growth within the claims career and requires a minimum of two days in the office each month.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Manage multiple moving pieces in a high-volume, fast-paced environment.
• Provide excellent customer service and support to clients who have been in an accident.
• Utilize problem-solving skills to assist customers effectively.
• Engage with customers to ensure they understand the claims process and their coverage.

Requirements

• Excellent oral and written communication skills.
• Strong organizational and time management skills.
• Ability to think critically and seek answers in a virtual environment.
• Proficient typing and multi-tasking capabilities in a structured paperless work environment.
• General understanding of overall claim operations and key stakeholders.
• College degree preferred, or 1-3 years of related customer service experience or applicable insurance knowledge.

Nice-to-haves

• Prior claims or insurance experience is a plus.
• Engaging and outgoing personality with a passion for helping customers.

Benefits

• Paid training and licensing opportunities.
• Comprehensive health insurance coverage.
• 401k retirement savings plan with company matching.
• Paid time off and holidays.
• Employee discounts and wellness programs.