Auto Claims Adjuster

About the position

The Auto Claims Representative position at Liberty Mutual Insurance is designed for customer service professionals who thrive in a dynamic, high-volume environment. This role involves guiding customers through the auto claims process after an accident, ensuring they receive the support and assistance they need. The position offers opportunities for growth within the claims career and requires strong organizational and problem-solving skills.

Responsibilities

• Guide insureds and claimants through the auto claims process from start to finish.
• Engage with customers who have been in an accident, providing them with the necessary support.
• Manage multiple moving pieces in the claims process effectively.
• Demonstrate strong organizational skills and time management expertise.
• Represent the Liberty brand with integrity and customer-centricity.

Requirements

• Licensed claims adjuster status is required.
• Excellent oral and written communication skills.
• Strong decision-making and organizational skills.
• Ability to think critically and seek answers in a virtual environment.
• Proficient typing and multi-tasking capabilities in a structured paperless work environment.
• General understanding of overall claim operations and key stakeholders.
• College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.

Nice-to-haves

• Prior claims or insurance experience is a plus.
• Engaging and outgoing personality with a passion for helping customers.

Benefits

• Paid training and licensing support.
• Opportunities for career growth and development.
• Recognition as a Great Place to Work.
• Diversity and inclusion initiatives.