Auto Express- Claim Rep Trainee

$38,400 - $63,400/Yr

Travelers - Buffalo, NY

Full-time - Entry Level

Buffalo, NY

Insurance Carriers and Related Activities

About the position

The Claim Rep Trainee position at Travelers Insurance is an entry-level role designed to develop skills in investigating, evaluating, negotiating, and resolving auto insurance claims of lesser value and complexity. The position involves comprehensive training and requires the completion of an online pre-employment assessment. The trainee will work closely with a Unit Manager or mentor to ensure quality claim handling throughout the claim life cycle, while maintaining compliance with internal and external standards.

Responsibilities

• Participates in ongoing training sessions for the Auto Express business.
• Works closely with Unit Manager or mentor to promptly resolve assigned claims.
• Delivers consistent service quality throughout the claim life cycle, including prompt contact and ongoing communication.
• Reviews and analyzes low complexity coverage and applies policy conditions for Auto Damage claims.
• Investigates each claim to obtain relevant facts necessary to determine coverage and liability.
• Requests appropriate inspection types based on the details of the loss and coordinates the appraisal process.
• Establishes and maintains appropriate claim and expense reserves.
• Determines settlement amounts based on appraisal estimates and communicates claim settlements to insureds and claimants.
• Writes denial letters and other necessary correspondence to insureds and claimants.
• Acquires and maintains Insurance License(s) as required by state and Travelers requirements.

Requirements

• High School Diploma or GED and one year of customer service experience OR Bachelor's Degree required.
• Ability to work in a high volume, fast-paced environment managing multiple priorities.
• Strong analytical thinking and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and in a team environment.
• Strong attention to detail.

Nice-to-haves

• Bachelor's Degree preferred or a minimum of 2 years of work or customer service related experience.

Benefits

• Health Insurance coverage from the first day of employment for employees and eligible family members.
• 401(k) retirement plan with dollar-for-dollar matching contributions up to 5% of eligible pay.
• Pension Plan that is 100% funded by Travelers.
• Minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Access to a wellness program with tools, discounts, and resources for health and caregiving needs.
• Volunteer encouragement with a Matching Gift and Volunteer Rewards program.