Auto First Party Medical Claim Representative Trainee - West Bridgewater, MA

$44,200 - $72,800/Yr

020 Travelers Indemnity Co - West Bridgewater, MA

Full-time - Entry Level

West Bridgewater, MA

10,001+ employees

About the position

This entry-level position at Travelers is designed to develop skills for investigating, evaluating, negotiating, and resolving First Party Medical claims. The role involves completing a formal training program and providing quality claim handling throughout the claim life cycle, ensuring compliance with internal and external standards. The position is a stepping stone to advance to a Claim Representative role.

Responsibilities

• Completes required training program including online, virtual, classroom, and on-the-job training.
• Participates in ongoing training sessions for the inside auto business.
• Works closely with Unit Manager or mentor to resolve assigned claims promptly.
• Delivers consistent service quality throughout the claim life cycle, including customer contact and communication.
• Reviews and analyzes coverage and applies policy conditions for assigned jurisdictions.
• Investigates claims to obtain relevant facts necessary for coverage determination and damages assessment.
• Establishes and maintains appropriate claim and expense reserves.
• Determines settlement amounts and negotiates claim settlements within authority limits.
• Writes denial letters and other necessary correspondence to insureds and claimants.
• Acquires and maintains Insurance License(s) as required by state and Travelers requirements.

Requirements

• High School Diploma or GED and one year of customer service experience OR Bachelor's Degree required.
• Demonstrated ownership attitude and customer-centric response to tasks.
• Good organizational skills with the ability to prioritize and work independently.
• Attention to detail ensuring accuracy in work.
• Intermediate keyboard skills and proficiency in Windows, including Excel and Word.
• Intermediate verbal and written communication skills.
• Basic analytical thinking and judgment/decision-making skills.

Nice-to-haves

• Bachelor's Degree preferred or a minimum of 2 years of work or customer service related experience preferred.

Benefits

• Health Insurance from the first day of employment for employees and eligible family members.
• 401(k) matching contributions dollar-for-dollar up to the first 5% of eligible pay.
• Pension Plan that is 100% funded by Travelers.
• Minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program with tools, discounts, and resources for wellness goals.
• Access to free professional counseling services and health coaching.
• Matching Gift and Volunteer Rewards program to support community involvement.