Auto Insurance Claims Associate

Warrior Insurance Network - Bedford Park, IL

Full-time - Entry Level

Bedford Park, IL

About the position

The Claims Associate position at Warrior Insurance Network is an entry-level role focused on supporting the Claims Department in enhancing overall productivity. The associate will ensure compliance with state guidelines while providing excellent customer service to insureds, claimants, and agencies. This role involves assisting adjusters, managing claims processes, and contributing to various administrative tasks within the unit.

Responsibilities

• Assist adjusters by directing customers through the claims process and answering claims related questions.
• Develop a basic understanding of the insurance policy in order to answer policy inquiries as they pertain to losses.
• Contribute to maintaining call volume commensurate with unit objectives.
• Assist in handling of various, ongoing responsibilities of the unit inclusive of unmatched mail, process tow bills, ordering police reports, mailing claim checks, etc., as needed.
• Review and issue vendor payments.
• Attach approved estimates to claim files / assign field inspections / drive-ins.
• Handle and process total loss titles, POA's.
• Work on special projects as directed.

Requirements

• Prior customer service experience
• Excellent communication, interpersonal and organizational skills
• Good typing/data entry skills (min. 30 wpm)

Nice-to-haves

• Insurance experience is a plus!

Benefits

• Paid training
• Wellness program
• Paid holidays
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• 401(k) matching