Auto Liability Claims Specialist-Oak Brook

First Chicago Insurance Company - Oak Brook, IL

Full-time - Mid Level

Hybrid - Oak Brook, IL

About the position

The Auto Liability Claims Specialist at First Chicago Insurance Company is responsible for managing and resolving non-standard auto liability claims. This role involves investigating claims, determining coverage, and ensuring prompt and courteous resolution of both first- and third-party claims. The specialist will work closely with internal and external customers to gather evidence and establish facts, while maintaining accurate documentation throughout the claims process.

Responsibilities

• Review and determine course of action on each file assigned, utilizing technical knowledge and experience for the purpose of supporting final disposition of a loss.
• Conduct thorough investigations and keep accurate and relevant documentation of file activity on each claim assigned including coverage liability, status and damages that are applicable for each claim.
• Honor/decline/negotiate first and third-party liability claims upon completion of coverage/policy investigation and analysis of damages and liability.
• Work directly with internal and external customers to develop evidence and establish facts on assigned claims.
• Organize, plan and prioritize work activities to keep up with current assignments and to ensure prompt conclusion of claims.
• Prepare and present claim evaluations for the appropriate settlement authority.
• Notify the Underwriting Department of any adverse information uncovered in the course of the investigation.
• Conduct business with vendors in a professional manner while maintaining a reasonable expense factor and upholding the company's reputation for quality service.
• Provide customer service both to internal and external customers.
• Handle other duties as assigned.

Requirements

• Minimum 2-3 years previous auto insurance or other auto related experience.
• Non-Standard Auto claims handling experience is a plus.
• Excellent analytical, organizational, interpersonal and communication (verbal, written, phone) skills.
• General working knowledge of policies, file procedures, state rules and regulations.
• Ability to pass written examinations where required by state statutes to become a licensed Claims Adjuster.

Nice-to-haves

• Prior claims experience.
• Ability to use on-line claims system.
• Bi-lingual is a plus.

Benefits

• Paid training
• Wellness program
• Paid holidays
• Health insurance
• Dental insurance
• Tuition reimbursement
• Paid time off
• 401(k) matching
• Flexible schedule