Auto Liability Specialist II

First Acceptance Insurance Company

Full-time - Mid Level

About the position

The Auto Liability Specialist II position at First Acceptance Insurance Company involves the investigation, evaluation, negotiation, disposition, and settlement of Auto Liability claims. This role is critical in determining coverage and legal liability while resolving damages for various types of claims, including single-vehicle and multiple-vehicle losses. The position requires exceptional judgment and evaluation skills to manage financial exposures effectively and protect the interests of both the insured and the company.

Responsibilities

• Plan and conduct investigations including interviewing parties, collecting documentation, and securing evidence.
• Assume responsibility for property damage claims for both first- and third-party claimants.
• Demonstrate high investigation, analysis, evaluation, and negotiation skills.
• Review and interpret auto policy provisions to resolve complex coverage investigations.
• Evaluate policy coverage and contact insureds, claimants, attorneys, and body shops to establish reserve requirements.
• Compile information for decision-making and discuss with the claims committee as appropriate.
• Respond timely to all settlement demands and keep customers informed of file status.
• Evaluate claims for potential fraud and collaborate with the Special Investigations Unit as needed.
• Assess actual damages and conduct negotiations to settle claims.
• Determine if subrogation exists and initiate recovery efforts.

Requirements

• High school diploma or GED required; college degree preferred or equivalent experience.
• Minimum of two years of property claims handling experience.
• Strong customer service skills and behaviors.
• Excellent organizational and time management skills.
• Ability to negotiate skillfully in difficult situations.
• Strong written and verbal communication skills.
• Critical thinking and problem-solving abilities.
• Adaptability to changing situations and priorities.
• Must secure and maintain appropriate state adjuster license(s) and continuing education credits.

Nice-to-haves

• Experience in handling complex coverage issues.
• Familiarity with auto policy provisions and claims processes.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• 401(k) matching