AutoMist Service Technician

$62,400 - $62,400/Yr

Restaurant Technologies - Newark, NJ

Full-time - Entry Level

Newark, NJ

Merchant Wholesalers, Nondurable Goods

About the position

The Service Technician at Restaurant Technologies plays a critical role in the installation and servicing of advanced equipment for the food service industry. This full-time position involves working directly with customers to ensure the proper functioning of products, providing training, and performing routine maintenance. The role requires a commitment to safety, compliance with regulations, and effective communication with clients to meet their expectations.

Responsibilities

• Install and maintain products in a safe, timely, and accurate manner.
• Meet and control operational goals and timelines, including service labor per hour and first-time right standards.
• Comply with internal processes and procedures as well as local and federally regulated requirements including DOT, OSHA, and HACCP.
• Maintain proper parts and supply levels in company service vehicles and adhere to paperwork standards.
• Communicate with customers to ensure product performance meets their expectations.
• Efficiently service customer needs, providing training and coaching as necessary.
• Utilize iPhone apps for various functions including parts management and customer notes.

Requirements

• Must be 21 years of age with a valid driver's license.
• High School Diploma or Equivalent.
• Ability to work within a team environment.
• Problem-solving skills for customer issues related to installation and service.
• Basic mechanical and/or electrical skills.
• Strong customer focus and ability to handle challenging situations positively.
• Must meet Restaurant Technologies' Fleet Safety requirements and maintain a clean driving record.
• Ability to carry 50 pounds by hand.
• Unrestricted ability to bend, stoop, squat, stand, walk, climb, twist, turn, and reach out.
• Ability to climb ladders up to 20 feet high.

Nice-to-haves

• Vocational Training

Benefits

• Professional development opportunities
• Competitive health care coverage
• Incentives for performance
• Healthy work-life balance