euro addiction - Clifton, NJ
posted 2 months ago
Full-time - Mid Level
Clifton, NJ
About the position
The Auto Service Writer/Adviser plays a crucial role in the automotive service department by interacting with customers, gathering their vehicle information, and providing estimates for repairs. This position requires effective communication skills to explain repair needs and updates to customers, ensuring a smooth service experience.
Responsibilities
- Receive customer information and input it into the system after vehicle checks.
- Create estimates for repairs and communicate them to customers.
- Call customers to explain necessary repairs and sell the job.
- Order parts as needed for vehicle repairs.
- Advise customers on completed repairs and provide updates on jobs that are not yet completed.
Requirements
- Mid-level experience in automotive service writing or advising.
- Strong communication skills to interact with customers effectively.
- Ability to create accurate estimates and manage customer expectations.
