Auto Warranty Customer Service Rep

$41,600 - $41,600/Yr

Dbs Financial - Akron, OH

Full-time

Akron, OH

Credit Intermediation and Related Activities

About the position

DBS Financial is seeking a skilled and enthusiastic Customer Service Representative for the Auto Warranty department. This full-time role focuses on providing exceptional customer experiences, handling inquiries related to auto warranties, and ensuring customer satisfaction through effective communication and problem-solving skills.

Responsibilities

• Provide top-notch customer service to clients inquiring about their auto warranties, addressing questions, concerns, and inquiries promptly and professionally.
• Process warranty claims, including verifying coverage, coordinating repairs, and ensuring timely resolution.
• Guide customers through the warranty coverage details, explaining terms and conditions clearly and concisely.
• Maintain accurate and detailed customer records, documenting all interactions and transactions in our CRM system.
• Handle escalated customer concerns professionally and de-escalate challenging situations to reach a positive resolution.

Requirements

• Strong knowledge of auto warranties.
• Outstanding communication skills.
• Experience in customer service.

Nice-to-haves

• Experience in phone etiquette.

Benefits

• 401(k)
• 401(k) matching
• Health insurance
• On-the-job training
• Paid time off
• Paid training
• Referral program