Automation Applications Engineer

Gemu - Atlanta, GA

Full-time - Mid Level

Atlanta, GA

1,001-5,000 employees

Gasoline Stations and Fuel Dealers

About the position

The GEMU Group is an established leader in the manufacturing of valves and control systems, with a history extending over 50 years. This global company combines innovative technology with longstanding tradition. As a privately-owned business, GEMU is recognized for its commitment to quality and innovation in the industry. The company supports a large global workforce of over 2,400 employees, which plays a crucial role in its ongoing expansion and achievement. GEMU is seeking a dedicated Automation and Instrumentation Engineer to provide top-notch product support and enhance customer experiences with our products. This role involves providing expert product support to internal and external stakeholders, handling customer inquiries, specifications, and troubleshooting related to the Automation and Instrumentation product line. The engineer will need to understand and explain technical concepts and product documentation such as datasheets, operating manuals, and work instructions to a diverse base of individuals. The engineer will also specify GEMU products based on customer specifications and industry standards, while staying informed of industry standards and developments. Additionally, the role requires cross-referencing competitor's products to GEMU products, providing expert opinions on features and benefits of each. Collaboration with clients and cross-functional internal teams to troubleshoot and resolve technical issues related to Automation and Instrumentation products is essential. The engineer will also collaborate with the global GEMU Group to convey customer feedback and facilitate future development and improvements of the product line. Furthermore, the engineer will assist in producing product literature, PowerPoint presentations, and other materials as needed to support troubleshooting and training. Promoting product knowledge through the development of comprehensive training programs for clients and colleagues is also a key responsibility. Travel to client sites may be required to provide support, training, and troubleshooting, and all activities must be documented using CRM software.

Responsibilities

• Provide expert product support to internal and external stakeholders regarding the Automation and Instrumentation product line.
• Handle customer inquiries, specifications, and troubleshooting.
• Understand and explain technical concepts and product documentation such as datasheets, operating manuals, and work instructions to a diverse base of individuals.
• Specify GEMU products based on customer specifications and industry standards.
• Stay informed of industry standards and developments.
• Cross-reference competitor's products to GEMU products, providing expert opinion on features & benefits of each.
• Collaborate with clients and cross-functional internal teams to troubleshoot and resolve technical issues related to Automation and Instrumentation products.
• Collaborate with the global GEMU Group to convey customer feedback and facilitate future development and improvements of the product line.
• Assist in producing product literature, PowerPoint presentations, and other materials as needed to support troubleshooting and training.
• Promote product knowledge through development of comprehensive training programs for clients and colleagues.
• Travel to client sites as needed to provide support, training, and troubleshooting.
• Document activities using CRM software.
• Perform other duties as needed.

Requirements

• A degree in Electrical Engineering or a relevant discipline.
• 3-5 years of experience in a similar role, or an equivalent blend of education and experience.
• Strong understanding of electrical engineering and automation concepts.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Proficiency in computer skills, including the use of Microsoft Office products.
• Ability to read and comprehend simple to complex work instructions in English.
• Ability to successfully communicate with a diverse personnel base.

Nice-to-haves

• Knowledge of Automation and Instrumentation concepts and products such as position indicators, solenoids, electropneumatic positioners, etc.
• Knowledge of automation systems and concepts such as PLC, DCS, SCADA, etc.
• Knowledge of Industrial Automation languages and communication such as ASi, IO-Link, DeviceNet, etc.
• Knowledge of the Industrial Automation Industry, Pharmaceutical Industry, or relevant related fields.