Automation Field Service Engineer - Automation & Factory Solutions

About the position

The GCG Automation & Factory Solutions Technical Services team is growing, and we are now seeking a Automation Field Service Engineer to help us expand our service offerings and support customers across the Ohio, Indiana, and Kentucky region. In this role, you will serve as a technical expert in automation controls and related electrical components, supporting customers from project start to finish-including hardware selection, troubleshooting, programming, and on-site commissioning. You will also play an important role in internal training and mentorship, helping elevate the overall technical capabilities of our team. This position is ideal for a self-motivated engineer who enjoys working in the field, solving problems, and contributing to automation success across a wide range of industries. For this role, we are seeking candidates in the Central / Southern OH area to accommodate ease of travel to customer sites around Ohio, Kentucky, and Indiana. When not engaged in work related travel to customer sites or corporate facilities, this position offers a remote work arrangement however, travel could be as much as 50% depending on work volume.

Responsibilities

• Troubleshoot, program, and commission automation control systems (PLCs, HMIs, motion systems, etc.)
• Assist customers in selecting appropriate automation hardware and building bills of materials (BOMs)
• Execute and manage multiple service projects throughout their lifecycle
• Provide on-site and remote technical support, ensuring timely and high-quality service delivery
• Present and promote automation solutions to customers and prospects
• Conduct technical training sessions for customers and internal staff on electrical and automation products
• Stay up to date on industry trends and technologies by attending technical trainings and vendor sessions
• Work closely with sales, customer service, and vendor partners to ensure seamless customer experiences
• Act as a mentor and technical coach to junior team members, helping them grow their skills
• Contribute to knowledge-sharing across the service team and support the standardization of best practices

Requirements

• Associate's degree in Engineering (Electrical or Electrical Engineering Technology), a technical degree, or equivalent industry experience
• 3-4 years of industry experience working with automation controls and electrical components
• Strong knowledge of automation systems, component selection, and programming
• Proficiency with vendor configuration tools for product sizing and selection
• Ability to present technical concepts clearly to both technical and non-technical audiences
• Positive attitude, strong math and computer skills, and a goal-oriented mindset

Nice-to-haves

• Bachelor's degree in Electrical, Mechanical, or Industrial Engineering or equivalent 4-year post-secondary education
• 5+ years of experience including customer-facing support of PLCs, motion control, sensors, safety devices, and fluid power systems
• Background in working with electrical distributors, engineers, and industrial clients is highly desirable
• Knowledge of motion systems, trigonometry, calculus, and technical writing

Benefits

• Competitive annual salary
• Robust and affordable benefits options, including medical, dental, vision, life insurance, short and long-term disability insurance, and more
• Clean driving record
• PTO plan with company paid holidays
• 401K with employer contribution
• An employee-centric company that values and truly appreciates our most important asset: You!