Automation Solutions Engineer, Reliability and Automation Engineering Team (RAE)
Amazon - Wilmington, DE
posted 7 months ago
About the position
Reliability, Maintenance, and Engineering (RME) Central Services is hiring an Automation Solutions Engineer. This role can be based in any United States Amazon location that is within driving distance of an airport to support frequent travel. At Amazon, we believe that Every Day is still Day One! We're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. This role is a proactive technical support role for fulfillment operations, focusing on maximizing equipment reliability and operational performance of equipment such as conveyors, sortation systems, scanners, cameras, print and apply systems, and SCADA devices and programs. As an Automation Solutions Engineer, you will coordinate and plan work activities for Control Systems Engineers to accomplish goals and objectives of North America Customer Fulfillment teams. You will work closely with various teams including Fulfillment Center (FC) Operations, Operations Engineering, FC Start-up, AFT Software, ACES, and Safety teams in supporting MHE systems optimization and project implementation. Your responsibilities will include understanding, maintaining, and troubleshooting material handling control systems, monitoring MHE metrics, and acting as first level escalation support for site level Control Systems Engineers during and after business hours. You will also mentor CSEs, CSLs, and CSTs within your assigned building, facilitate Failure Analysis and Incident Review processes, and implement process improvements or retraining to avoid future incidents. As a Subject Matter Expert (SME) for material handling and electronic systems, you will maximize utilization of those systems and partner with operations leadership, equipment vendors, and parts suppliers to plan and coordinate new technology installations. This role requires a flexible workload that may come from management or operations, and you will be expected to travel up to 70%.
Responsibilities
- Coordinate and plan work activities for Control Systems Engineers to accomplish goals and objectives of North America Customer Fulfillment teams.
- Work closely with various teams including Fulfillment Center (FC) Operations, Operations Engineering, FC Start-up, AFT Software, ACES, and Safety teams in supporting MHE systems optimization and project implementation.
- Understand, maintain and troubleshoot material handling control systems including programmable logic controllers and industrial networks.
- Monitor MHE metrics and partner with maintenance/operations for system performance issues and assess across all Amazon business units.
- Act as first level escalation support for the site level Control Systems Engineers during and after business hours, troubleshooting locally and remotely.
- Appropriately escalate downtime situations to vendors or headquarters for support to restore equipment operation.
- Mentor CSEs, CSLs and CSTs within your assigned building.
- Facilitate Failure Analysis and Incident Review processes. Implement process improvements or retraining to avoid future incidents.
- Act As Subject Matter Expert (SME) for material handling and electronic systems to maximize utilization of those systems.
- Perform, utilize, and assess material handling system performance.
- Partner with operations leadership, equipment vendors and parts suppliers to plan and coordinate new technology installations.
- Utilize network support resources for guidance and assistance. Provide assistance to peers, as needed.
- Communicate technical issues and project timelines with building leadership, operations and the maintenance team.
- Assist with skills assessments for technical positions within site maintenance teams.
- Handle flexible workload which may come from management or operations.
Requirements
- Bachelor's degree in Electrical or Mechanical Engineering, Engineering Technology, or other related engineering field OR 5+ years of equivalent professional experience.
- 3+ years of experience in an Automation Solutions Engineer or similar role.
- Experience with electrical theory, robotics, controls components and automated equipment.
- Knowledge on programming software such as RSLogix, Studio 5000, FT View, and other controls software platforms.
- Experience identifying, maintaining, troubleshooting, and modifying motor controls including motor starters, Variable Frequency Drives, DC drives, and standard electrical components.
- Industrial electrical hands-on experience and troubleshooting, including 480V 3-phase, 110 VAC, and 24VDC systems.
- Experience interpreting, modifying, and developing electrical drawings and schematics.
Nice-to-haves
- Ability to lead others in a technical role and interact with all levels of management.
- Reasoning, analytical and problem-solving skills.
- Ability to train others with lesser skills.
- Ability to interpret and understand policies and procedures and relate them to others.
- Systems controls design or programming experience.
- Systems integration experience.
- Field service engineering experience.
- Systems trainer or training experience.
- Experience supporting a wide range of different conveyors and sortation systems.
- Excellent written, verbal and customer service skills.
- Proven history of remote technical phone support.
- Experience with advanced automation controls systems.
- Experience with industrial robotics.
- Knowledge of robotics work cells and related control systems.
- Experience identifying, maintaining, troubleshooting, programming, and designing HMI and control network components.
- Knowledge of Warehouse Management System Software Concepts and messaging protocols.
- Experience identifying, maintaining, and utilizing SCADA systems and KPIs.
Benefits
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
