Americold Logistics - Russellville, AR
posted 4 months ago
The Automation Systems Analyst I position at Americold is a critical role responsible for supporting and maintaining the Warehouse Execution System (WES) and Warehouse Management System (WMS) within a highly automated warehouse environment. This position is essential for ensuring that service levels are met and that the systems maintain high availability, which is crucial for the efficient operation of the warehouse. The analyst will act as a liaison between business users and the IT/OT teams, addressing inquiries and resolving issues as they arise. In this role, the analyst will be tasked with diagnosing and resolving data and system issues to ensure that the warehouse remains usable for all consumers of the warehouse data. This includes translating operational problems into technical issues that can be reported and addressed effectively. The position requires a proactive approach to problem-solving, as the analyst will need to coordinate with various teams, raise support tickets for issues, and analyze root causes to assist in the efficient resolution of production tickets. Additionally, the role involves maintaining logs of all issues and ensuring that resolutions are in line with quality assurance tests for all production processes. The analyst will also be responsible for some light debugging duties using SQL, which will involve developing queries and reports of varying complexity to troubleshoot issues and recommend fixes to development teams. Acting as the primary support point of contact for the automation systems, the analyst will play a vital role in the overall success of the warehouse operations.