Midwestern Auto Group - Dublin, OH
posted 23 days ago
Full-time - Mid Level
Dublin, OH
Motor Vehicle and Parts Dealers
About the position
The Automobile Sales Consultant at Midwestern Auto Group (MAG) is responsible for generating vehicle sales while ensuring exceptional customer satisfaction. This role involves presenting, promoting, and selling both new and used luxury European vehicles, while building strong relationships with customers to enhance their car buying experience.
Responsibilities
- Establishes and builds strong rapport with customers to provide an enjoyable car buying experience.
- Assists customers in selecting a vehicle that matches their needs.
- Performs high-quality, professional vehicle demonstrations and delivery.
- Presents customers with additional product offerings to enhance their vehicle and ownership experience.
- Ensures all customers understand the vehicle's operating features and warranty.
- Ensures timely follow-up and communication with existing and prospective clients.
- Continuously develops product and sales acumen to become a product/services vehicle expert.
- Achieves strategic sales goals.
- Ensures achievement of CSI/NPS targets.
- Collaborates with sales team and maintains positive working relationships.
- Stays current on required manufacturing training.
Requirements
- Experienced in automotive sales or retail sales preferred.
- Significant customer service experience.
- Demonstrated effectiveness working with Dealer Management Systems and technologies (preference for Eleads & AutoAlert).
- Strong analytical, problem solving, and decision making skills.
- Knowledge of insurance procedures.
- Ability to handle confidential and sensitive information.
Nice-to-haves
- Active listening skills.
- Self-starter attitude.
- Customer service orientation.
- Interpersonal savviness.
- Conflict management and resolution skills.
- Influence and results-driven mindset.
Benefits
- Paid holidays
- Disability insurance
- Health insurance
- Dental insurance
- Paid time off
- Vision insurance
- 401(k) matching
- Flexible schedule
