Automotive BDC Call Center Representative SERVICE

Honda - Jersey City, NJ

Full-time - Entry Level

Jersey City, NJ

Transportation Equipment Manufacturing

About the position

The Automotive BDC Call Center Representative at Metro Honda is a full-time role focused on providing exceptional customer service within the dealership's Business Development Center. The representative will handle a high volume of calls, ensuring effective communication and follow-up with customers. This position offers opportunities for career advancement in a supportive and employee-centric environment.

Responsibilities

• Handle a high volume of incoming calls and provide best-in-class customer service.
• Maintain excellent phone etiquette while managing customer inquiries.
• Follow up with customers to ensure satisfaction and address any concerns.
• Utilize CRM software to track customer interactions and manage leads.
• Collaborate with the service team to enhance customer experience and service delivery.

Requirements

• Previous experience in an Automotive BDC or similar role is required.
• Strong customer service skills with a focus on customer satisfaction.
• Excellent verbal and written communication skills in both English and Spanish is a plus.
• Proficiency in computer skills, including CRM software.
• Detail-oriented with strong organizational skills.

Nice-to-haves

• Experience in a dealership environment is preferred.
• Bilingual candidates (Spanish) are highly encouraged to apply.

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• 401(k)
• Paid time off
• 401(k) matching
• Life insurance
• Referral program