Automotive BDC Call Center Representative SERVICE

Honda - Jersey City, NJ

Full-time

Jersey City, NJ

Transportation Equipment Manufacturing

About the position

The Automotive BDC Call Center Representative is a full-time role focused on providing exceptional customer service within the automotive industry. This position requires candidates to have prior experience in a Business Development Center (BDC) environment, particularly in a dealership setting. The representative will handle a high volume of calls, ensuring excellent follow-up and communication with customers while maintaining a professional demeanor. Spanish-speaking skills are highly valued, enhancing the ability to serve a diverse customer base.

Responsibilities

• Handle a high volume of incoming calls with excellent phone etiquette.
• Provide best-in-class customer service to clients.
• Maintain detailed follow-up with customers to ensure satisfaction.
• Utilize CRM software to manage customer interactions and data.
• Communicate effectively both verbally and in writing with customers and team members.
• Organize and prioritize tasks to manage workload efficiently.

Requirements

• Previous experience in an Automotive BDC or similar role is required.
• Strong verbal and written communication skills are essential.
• Proficiency in CRM software and computer skills is necessary.
• Detail-oriented with excellent organizational skills.
• Ability to maintain professionalism in a fast-paced environment.

Nice-to-haves

• Bilingual in Spanish is a significant plus.
• Experience in a dealership environment is preferred.

Benefits

• 401(k) retirement plan with company matching contributions.
• Health insurance coverage.
• Paid holidays and paid time off (PTO).
• Short and long-term disability insurance.
• Company-paid life insurance.
• Opportunities for career advancement.
• Vehicle purchase discounts.