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Automotive BDC Service Agent
$37,440 - $41,600/Yr
Toyota Motors - Epping, NH
posted 2 months ago
Full-time - Entry Level
Epping, NH
Transportation Equipment Manufacturing
About the position
The BDC Service Agent at McGee Automotive Family serves as the first point of contact for customers scheduling service appointments. This role is crucial in ensuring a seamless service experience by managing customer inquiries and relationships through various communication channels. The ideal candidate is organized, personable, and detail-oriented, with a strong commitment to customer service and a willingness to learn new skills.
Responsibilities
- Respond promptly to customer inquiries about service appointments via phone, email, and online chat.
- Schedule and confirm service appointments, ensuring efficient time slots and customer convenience.
- Follow up on missed or rescheduled appointments and send service reminders.
- Provide customers with information on service offerings, vehicle recalls, and maintenance packages.
- Utilize Excel and CRM software (VinSolutions, Dealertrack, etc.) to manage and analyze customer data accurately.
- Maintain organized records with thorough attention to detail, supporting accurate reporting and communication.
- Support dealership marketing initiatives by assisting with outbound calls for service promotions or campaigns.
Requirements
- High School diploma or GED required; additional education or certification is a plus.
- Proficiency in Microsoft Office Suite, especially Excel, is a plus, but a willingness to learn is essential.
- Exceptional attention to detail and strong organizational skills.
- Positive attitude with a dedication to providing excellent customer service.
- Strong verbal and written communication skills.
- Ability to multitask and stay organized in a fast-paced environment.
Nice-to-haves
- Experience with CRM software such as VinSolutions or Dealertrack.
- Previous experience in a customer service role.
Benefits
- 401(k)
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Paid holidays
- Paid time off
- Vision insurance
