Automotive Bilingual/Chinese-Speaking Sales Representative

$36,400 - $36,400/Yr

Toyota Motors - Pasadena, CA

Full-time - Entry Level

Pasadena, CA

Transportation Equipment Manufacturing

About the position

The Bilingual/Chinese-Speaking Sales Representative at Toyota of Pasadena is responsible for assisting customers in selecting and purchasing vehicles, ensuring a high level of customer satisfaction. This entry-level position does not require prior experience and offers ongoing training and support in a family-owned dealership environment. The role involves effective communication with customers, understanding their needs, and achieving sales targets while maintaining dealership standards.

Responsibilities

• Satisfies the transportation needs of all vehicle purchasers, including internet sales inquiries.
• Communicates effectively with Internet and Retail customers and prospects according to their preferred method of communication.
• Understands the psychology of Internet customers and works with them to draw them into the store for proper vehicle demonstration.
• Checks email frequently and responds to inquiries immediately.
• Delivers messages intended for other departments promptly.
• Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
• Sells/leases and delivers a minimum of 10 units per month.
• Approaches, greets, and offers assistance to any customer who enters the dealership showroom or sales lot.
• Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
• Explains fully product performance, application, and benefits to prospects.
• Describes all optional equipment available for customer purchase.
• Offers test drives to all prospects and follows dealership procedures for identification.
• Utilizes dealership sales control and follow-up system.
• Exhibits high level of commitment to customer satisfaction.
• Knows and understands the federal, state, and local laws governing retail automobile sales.
• Establishes personal income goals consistent with dealership standards and devises a strategy to meet those goals.
• Attends product and sales training courses as requested by sales manager.
• Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
• Knows and understands equity and values and can explain depreciation to the customer.
• Ensures that the sales manager meets each customer.
• Turns 100 percent of closed deals to finance and insurance manager with properly completed paperwork.
• Writes complete sales orders and processes paperwork according to dealership policies.
• Prepares sold vehicles for customer delivery prior to customer arrival.
• Completes Safety Connect Registration for all new vehicle customers.
• Delivers vehicles to customers, ensuring they understand the vehicle's operating features, warranty, and paperwork.
• Introduces customers to service department personnel to emphasize quality and efficiency of service repairs and maintenance.
• Schedules first service appointment and follows up on all post-delivery items.
• Maintains an owner follow-up system that encourages repeat and referral business.
• Maintains a prospect development system and reviews actions to better utilize time and plan effectively.
• Attends sales meetings and maintains a professional appearance.
• Completes 60 daily CRM engagements, 300 per week, and 1,200 or more per month.

Requirements

• Bilingual in Chinese and English.
• Entry-level position with no prior experience required.
• Ability to communicate effectively with customers.
• Basic understanding of vehicle sales processes and customer service.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance