Automotive Business Development Manager

$75,000 - $100,000/Yr

Chevrolet - Nashville, TN

Full-time - Mid Level

Nashville, TN

Motor Vehicle and Parts Dealers

About the position

Carl Black Automotive Group is a growing organization that focuses our efforts on 100% customer satisfaction. The Carl Black organization is a very successful, privately owned group of four GM dealerships in the southeast region. We are currently seeking the right individual that desires the opportunity to grow professionally and financially by managing the Business Development Center of our Chevrolet dealership in Nashville, Tennessee. The Business Development Manager will motivate, train, and direct the business development representatives for both the Sales and Service department representatives. This role is crucial in ensuring that the team is equipped with the necessary skills and motivation to achieve their targets and provide exceptional customer service. The BDC Manager will be responsible for hands-on management of team members with a major focus on coaching, motivating, and mentoring their team. This position requires a proactive approach to leadership, as the BDC Manager will have the authority to take charge and manage appropriately to provide driven results and ultimate customer service.

Responsibilities

• Hire, train, coach, counsel and monitor the performance of business development representatives in order to assure top performance.
• Work alongside department managers to develop appointment setting strategies for both the Sales and Service Departments.
• Consult with other department managers on resolving any customer service issues that may arise.
• Develop and execute outbound internet and phone campaigns to drive customer traffic into the dealership.
• Maintain daily, weekly, and monthly sales and service forecasts.
• Utilize Tekion and VIN Solution data management systems.

Requirements

• Minimum 2 years of experience in outbound marketing management, or supervisory position ready to advance into a marketing management role.
• Experience with digital marketing.
• Experience with Microsoft programs.
• Experience with multi-line phone system.
• Automotive sales experience is a PLUS.
• Superior leadership skills.
• Ability to stay confident in high stress/high activity times.
• Excellent Customer Relations and Service.
• Valid driver's license.
• Clean driving record.

Benefits

• Competitive compensation.
• Great income potential.
• Opportunity for advancement.
• Flexible work schedule.
• Health Insurance.
• Dental Insurance.
• 401-K.