Automotive Customer Care Agent

About the position

Join Our Dynamic Team! We are seeking highly motivated, service-oriented individuals to join our Customer Care team. Our ideal candidate thrives in a fast-paced, customer-focused environment and is eager to contribute to a culture of respect, integrity, and excellence. At the heart of our success is a collaborative and inclusive environment where team members feel valued and supported.

Responsibilities

• Engage Customers: Answer and manage incoming calls via a multi-line phone system in a polite, professional, and prompt manner.
• Follow Up: Make at least 100 follow-up calls per shift to ensure customer satisfaction and gather updated information.
• Schedule Appointments: Assist Internet customers by scheduling showroom visits and test drives for new or pre-owned vehicles.
• Provide Accurate Information: Actively listen to customer needs and provide accurate advice and information.
• Customer Satisfaction: Exhibit a strong commitment to delivering exceptional customer service.
• Organizational Excellence: Manage multiple tasks and prioritize effectively to meet deadlines and expectations.
• Professional Communication: Deliver messages clearly and accurately when necessary.
• Administrative Tasks: Other duties as needed to support the team and ensure smooth operations.

Requirements

• High school diploma or general education degree (GED) and/or six months related experience and/or training.
• Must have reliable transportation.
• Must be able to work full time hours.
• Ability to read and interpret documents.
• Ability to write reports and correspondence to customers.
• Bilingual applicants are encouraged to apply!
• Basic mathematical aptitude.
• Quickly and independently problem solve.
• Ability to quickly adapt to customer needs.

Benefits

• Comprehensive group medical insurance plan with four options, one of which is zero cost to the employee.
• Company paid Life ($10,000) and AD&D plan ($40,000) for all benefit eligible employees.
• Vision, dental, and various ancillary coverages such as additional Life, AD&D, LTD, Accident, Hospital, and Pet insurance.
• Employee Assistance Program for personal situations including counseling for substance abuse, financial difficulties, mental illness, and family issues.
• Retirement plan with 401k starting after 2 months of employment, with a company match of 50% of the first 4% contributed.
• KOFE (Knowledge of Financial Education) plan for financial wellness.
• 6 paid holidays each year.
• Competitive PTO program accruing hours from day one worked.
• Vehicle purchasing programs for all vehicle brands offered.