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Premium Velocity Auto - Roswell, NM
posted 2 months ago
About the position
The Customer Service Advisor (CSA) at Premium Velocity Auto/Jiffy Lube is responsible for enhancing customer loyalty and driving sales by providing informed recommendations about automotive services. This role combines customer service with technical tasks, ensuring a positive guest experience while performing essential maintenance duties. The position offers training and growth opportunities in both automotive and management fields, making it ideal for individuals looking to start a career in the automotive industry without prior experience.
Responsibilities
- Greet and escort guests from their vehicles while reviewing their requests.
- Inform guests of promotions or products available, demonstrating thorough knowledge of Jiffy Lube services.
- Provide tailored recommendations based on guest needs and technician findings.
- Communicate updates to guests throughout their service process.
- Perform preventative maintenance tasks such as oil changes, fluid refills, and inspections of vehicle components.
- Promote customer loyalty by ensuring quality workmanship and confirming guest satisfaction.
Requirements
- Proven face-to-face customer service or sales experience.
- Ability to perform job responsibilities effectively.
- Ability to stand for extended periods and perform physical tasks such as bending, stooping, and lifting over 50 pounds.
- Comfortable working in enclosed and semi-outdoor environments.
- Authorized to work in the US without sponsorship.
Nice-to-haves
- Valid Driver's License preferred.
- Excellent customer service and communication skills.
- Keen listening and reasoning skills to understand guest needs.
- Confident in overcoming objections and handling rejection.
- Energetic and positive attitude towards guests.
- Ability to work well in a team environment.
- Dedication to safety policies and procedures.
- Willingness to undergo on-the-job training.
Benefits
- Opportunity to increase pay rate within the first 60 days of employment.
- Paid training with bonus incentives for completing training.
- Cross-training across multiple roles to increase earning potential.
- Career paths with limitless growth opportunities in Automotive and Management.
- Safety-focused work environment.
- Legal and financial advising benefits.
- Employee discount on parts and services.
- Members-only discount center for major purchases and essentials.
- Competitive Medical, Vision, Dental, and Life Insurance coverage.
- Flexible Spending Accounts (FSA/DCFSA).
- Paid time off for full-time employees.
