Automotive Customer Service Advisor

Pep Boys - Fairless Hills, PA

Full-time - Entry Level

Fairless Hills, PA

1,001-5,000 employees

Motor Vehicle and Parts Dealers

About the position

The Automotive Customer Service Advisor plays a crucial role in enhancing customer engagement and satisfaction at Pep Boys. This position serves as the first point of contact for customers, responsible for understanding their needs, scheduling appointments, and providing expert product and service knowledge. The advisor ensures that customers receive top-notch service while adhering to company standards and safety procedures.

Responsibilities

• Serve as the first point of contact for customers both in-store and over the phone.
• Engage customers, schedule appointments, and build trust by understanding their needs.
• Communicate processes and timelines effectively to customers.
• Sell parts and services to ensure vehicles run efficiently.
• Organize and manage service business through work order and register transactions.
• Conduct thorough vehicle inspections and provide service and replacement part knowledge.
• Assist management with customer care, work order assistance, and facility maintenance.
• Follow all cash, credit, check, refund, and return policies.
• Address customer service issues and complaints in collaboration with management.
• Perform routine automotive services such as tire mounting, oil changes, and vehicle inspections.
• Implement and execute safety procedures in the workplace.
• Maintain an organized and neat shop environment.

Requirements

• High school diploma or equivalent required.
• Valid Driver's License.
• One year of related experience in the automotive service environment.
• One year of sales experience preferred.
• Basic knowledge of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions.
• Strong verbal communication skills.
• Strong customer service skills.
• Ability to work flexible hours including days, nights, weekends, and holidays.

Nice-to-haves

• Experience in a customer service role within the automotive industry.
• Familiarity with automotive parts and services.

Benefits

• Competitive salary
• Employee discounts on products and services
• Opportunities for career advancement
• Comprehensive training programs