Automotive Customer Service Advisor

Pep Boys - Hollywood, FL

Full-time

Hollywood, FL

Motor Vehicle and Parts Dealers

About the position

The Automotive Customer Service Advisor plays a crucial role in enhancing customer engagement and satisfaction at Pep Boys. This position involves being the first point of contact for customers, providing expert product and service knowledge, and ensuring a seamless experience from scheduling appointments to completing transactions. The advisor is responsible for maintaining productivity in the service business and adhering to company standards to meet customer expectations.

Responsibilities

• Serve as the first point of contact for customers both in-store and over the phone.
• Engage customers, schedule appointments, and build trust by understanding their needs.
• Communicate processes and timelines effectively to customers.
• Sell parts and services to ensure vehicles run efficiently, adhering to customer care standards.
• Organize and manage service business through work order and register transactions.
• Assist in customer care, work order assistance, and facility maintenance under management direction.
• Follow all cash, credit, check, refund, and return policies.
• Address customer service issues and complaints in collaboration with management.
• Conduct routine automotive services such as tire mounting, oil changes, and vehicle inspections.
• Implement and execute safety procedures, ensuring compliance with operating standards.
• Maintain an organized and neat shop environment.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Valid Driver's License is mandatory.
• One year of related experience in the automotive service environment is required.
• One year of sales experience is preferred.
• Basic knowledge of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions is necessary.
• Strong verbal communication skills are essential.
• Strong customer service skills are required.
• Ability to work flexible hours including days, nights, weekends, and holidays.

Nice-to-haves

• Experience in sales within the automotive industry is a plus.