Pep Boys - Hollywood, FL

posted 6 days ago

Full-time
Hollywood, FL
Motor Vehicle and Parts Dealers

About the position

The Automotive Customer Service Advisor plays a crucial role in enhancing customer engagement and satisfaction at Pep Boys. This position involves being the first point of contact for customers, providing expert product and service knowledge, and ensuring a seamless experience from scheduling appointments to completing transactions. The advisor is responsible for maintaining productivity in the service business and adhering to company standards to meet customer expectations.

Responsibilities

  • Serve as the first point of contact for customers both in-store and over the phone.
  • Engage customers, schedule appointments, and build trust by understanding their needs.
  • Communicate processes and timelines effectively to customers.
  • Sell parts and services to ensure vehicles run efficiently, adhering to customer care standards.
  • Organize and manage service business through work order and register transactions.
  • Assist in customer care, work order assistance, and facility maintenance under management direction.
  • Follow all cash, credit, check, refund, and return policies.
  • Address customer service issues and complaints in collaboration with management.
  • Conduct routine automotive services such as tire mounting, oil changes, and vehicle inspections.
  • Implement and execute safety procedures, ensuring compliance with operating standards.
  • Maintain an organized and neat shop environment.
  • Perform other duties as assigned.

Requirements

  • High school diploma or equivalent required.
  • Valid Driver's License is mandatory.
  • One year of related experience in the automotive service environment is required.
  • One year of sales experience is preferred.
  • Basic knowledge of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions is necessary.
  • Strong verbal communication skills are essential.
  • Strong customer service skills are required.
  • Ability to work flexible hours including days, nights, weekends, and holidays.

Nice-to-haves

  • Experience in sales within the automotive industry is a plus.
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