Automotive Customer Service Representative

$31,200 - $31,200/Yr

Percepta - Melbourne, FL

Full-time - Entry Level

Melbourne, FL

Personal and Laundry Services

About the position

As an Automotive Customer Service Representative at Percepta in Melbourne, Florida, you will play a crucial role in delivering exceptional customer experiences through various communication channels including phone, email, and chat. Your primary responsibility will be to assist customers with their pre- and post-purchase needs, ensuring a professional sales experience that positively influences their purchasing decisions. This position requires strong problem-solving skills and the ability to navigate complex customer interactions while advocating for consumer sales and product inquiries.

Responsibilities

• Receive inbound phone calls, emails, and chats through the Automotive E-commerce Portal.
• Utilize multiple systems to provide prompt, courteous, and accurate information.
• Resolve complex interactions using the appropriate escalation process.
• Consult with Subject Matter Experts (SMEs) or Team Leads as necessary to resolve concerns.
• Follow up with customers when needed via phone and/or email.
• Participate in daily information exchanges to remain knowledgeable of processes and procedures.
• Support and advocate for consumer sales and product inquiries.
• Assist in formulating problem-solving techniques for newly discovered issues.
• Maintain exceptional product knowledge related to program support.
• Handle additional projects and assignments as directed.

Requirements

• High school diploma (required); some college or vocational training preferred.
• Strong problem-solving and troubleshooting experience.
• Sales experience (required).
• Automotive background is preferred.
• Parts/Service Advisor experience is preferred.
• Solid keyboard skills (30 WPM with 80%) and experience using CRM software.
• Fluency in English (written and verbal).
• Exceptional communication skills.
• Ability to document reference materials.
• Strong computer and Internet skills.
• Strong customer service skills.
• Ability to navigate for customers having difficulty locating parts.
• Ability to advise and educate customers in an understandable way.
• Possess patience when assisting non-technical customers.
• Ability to learn quickly and eagerness to learn new problem-solving techniques.
• Highly organized, detail-oriented, and able to thrive in a fast-paced environment.
• Ability to work with minimum supervision, multi-task, problem-solve, and prioritize.
• Demonstrates persistence, overcomes obstacles, and strives to improve skills and achieve goals.
• Successful completion of a written skills assessment required.

Nice-to-haves

• Automotive background
• Parts/Service Advisor experience

Benefits

• Health savings account
• Paid holidays
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Life insurance