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Hcl Tech Ltdposted 6 months ago
$35,360 - $41,600/Yr
Full-time • Entry Level
Troy, MI
10,001+ employees
Resume Match Score

About the position

We are seeking a skilled Automotive Diagnostic Technician to join our team, responsible for performing maintenance, repairs, and diagnostic tests on vehicles. The ideal candidate will have a strong mechanical aptitude and a passion for automotive repair, providing direct support to client dealerships for diagnostic software and hardware issues, and ensuring high-quality service delivery.

Responsibilities

  • Perform maintenance, repairs, and diagnostic tests on vehicles.
  • Examine the vehicle's mechanical components and engine through software.
  • Identify problems with the vehicle and communicate with vehicle owners about their concerns.
  • Provide direct support to client dealerships for diagnostic software and hardware issues.
  • Collaborate with module Engineers to identify existing or new issues.
  • Provide quick and effective resolutions to dealer's technicians to prevent backlog.
  • Ensure compliance with company policies and administer open requests.
  • Review and validate Technical Service Requests (TSRs) from dealers/technicians.

Requirements

  • High School Education or Trade School Certificate.
  • 3+ years of experience in Product Support and Technical Assistance.
  • Proficiency in automotive hardware and software systems.
  • Experience in handling complaints and delivering excellent customer experience.
  • Experience working with multiple cross-functional teams.

Nice-to-haves

  • Experience in troubleshooting automotive controls and software modules.
  • Participation in process improvement projects.
  • Strong organizational and time management skills.

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Referral program
  • Relocation assistance
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance
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