Automotive Dispatcher/Production Manager

$80,000 - $100,000/Yr

Ed Napleton Westmont Porsche Dealership - Westmont, IL

Full-time - Mid Level

Westmont, IL

1,001-5,000 employees

About the position

The Ed Napleton Automotive Group is seeking an Automotive Dispatcher/Production Manager for Napleton's Westmont Porsche. This full-time position is crucial for maximizing technician efficiency and ensuring compliance with sales and warranty procedures. The successful candidate will play a pivotal role in coaching and supporting technicians, helping them to meet the demands of the shop while maintaining high standards of service. This is a unique opportunity to join one of the largest and most successful automotive dealership groups in the country, which is affiliated with over 25 brands and operates more than 50 dealerships across seven states. With a workforce of over 3,500 employees, the Ed Napleton Automotive Group is the tenth largest automotive group in the nation, offering significant growth opportunities for its employees. In this role, the Automotive Dispatcher/Production Manager will be responsible for various tasks, including finding suitable technicians based on store needs, interviewing and hiring technicians, and tracking their required manufacturer training for certification. The manager will also adjust technician schedules to meet work demands, organize and prioritize work based on customer time requirements, and maintain a complete understanding of the work in the shop. Regular communication with advisors regarding time commitments and work status updates is essential, as is ensuring that technicians adhere to digital media policies and quality standards. The manager will also coach technicians on improvement opportunities and follow up on special orders, ensuring that all comebacks receive prompt attention. This position offers a competitive salary range of $80,000 to $100,000 per year, along with benefits such as medical, dental, and vision insurance, a 401(k) plan, accrued vacation time, and discounts on products and services. The company prides itself on its family-owned values, having been in business for over 90 years, and provides extensive training opportunities for its employees.

Responsibilities

• Help find suitable Technicians based on the needs of the store.
• Assist with interviewing and hiring of Technicians.
• Track, enroll, and maintain each technician's required manufacturer training for certification.
• Adjust Technician schedules to meet work demands following the Union handbook.
• Organize and prioritize work based on customer time demand.
• Keep track of time commitments and report to the Advisors' exceptions with advance notice of time expiration.
• Update status codes in the computer.
• Maintain a complete understanding of work in the shop.
• Walk the shop for frequent status updates on work in process and communicate to the Advisor's length of time.
• Update status of work with status codes so all employees know the current disposition.
• Get completion time commitments from the Technicians and document such commitments on the RO.
• Ensure technicians adhere to the digital video and picture policy with each assignment.
• Spot check the quality of the digital media and provide feedback.
• Proofread each completed RO for Sales and Warranty compliance prior to new assignments.
• Coach technicians on improvement opportunities.
• Follow up on special orders and update status codes daily.
• Prioritize and control all comebacks to ensure proper and prompt attention.
• Look up operation codes and code invoices as a backup to the Service Advisor.

Requirements

• Minimum of 3 years of management experience either in automotive or a lean manufacturing environment.
• A valid driver's license.
• A clean driving record.
• Proven track record of leading and developing associates.
• Proven ability to obtain project deliverables and company metrics.
• Understanding of CDK is a plus.
• An ability to work in a fast-paced, ever-changing production environment.
• Excellent oral and written communications skills.
• Ability to work with and through teams to achieve results.
• Strong analysis and decision making ability.
• Proficient computer skills.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Vision insurance
• Opportunities for advancement
• Accrued Vacation Time
• Discounts on products, services, and vehicles
• Extensive and ongoing training with specialists