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Snap-on - Roanoke, VA
posted 2 months ago
Full-time - Entry Level
Remote - Roanoke, VA
1,001-5,000 employees
Fabricated Metal Product Manufacturing
About the position
The Automotive Equipment Technician at Snap-on Equipment is responsible for providing service and support for various automotive equipment within a designated territory. This role involves equipment installation, repair, and problem-solving to ensure customer satisfaction and operational efficiency. The technician will work closely with customers to manage their equipment needs and maintain a safe working environment while adhering to company standards.
Responsibilities
- Follow Snap-on's Safety priorities and maintain a safe working environment.
- Expand the use of Rapid Continuous Improvement in daily activities.
- Repair, maintain, and install equipment in the assigned territory.
- Follow established standards for repair protocol, response times, and customer communications.
- Assist Associate FST and FST employees with complex customer problems.
- Complete and close service calls for all customers in the assigned area.
- Manage customer equipment needs during and after warranty periods.
- Resolve customer problems and ensure customer satisfaction.
- Sell contracts, updates/upgrades, and parts in the assigned territory.
- Call on customers prior to warranty or contract termination dates.
- Make cold calls to pursue the sale of service contracts.
- Schedule regular site visits with customers for timely equipment service.
- Assist with the collection of outstanding receivables.
- Perform administrative duties such as onsite signatures, inventory management, and fleet management.
- Collaborate with Snap-on Equipment Sales Force.
Requirements
- Associates Degree in a technical field, military training, or equivalent with 1-5 years of experience.
- Basic knowledge of pneumatics and strong mechanical skills.
- Computer literacy on Microsoft Office products and knowledge of PC hardware repair.
- Basic knowledge of under car automotive operations.
- Knowledge of all products serviced by Snap-on Inc. and internal procedures.
- Ability to lift 45lbs and work in an environment requiring frequent walking, standing, bending, twisting, kneeling, squatting, and sitting while driving.
- Strong communication skills and ability to work directly with customers.
- Valid driver's license and ability to work from home as a self-starter.
