Automotive EV Technical Support Specialist (Part-Time, Evening Shift)

Lucid Motors - Southfield, MI

Part-time - Entry Level

Onsite - Southfield, MI

Transportation Equipment Manufacturing

About the position

The Automotive EV Technical Support Specialist at Lucid Motors is a part-time role focused on providing technical assistance to customers regarding their electric vehicles. This position requires a customer-first approach and the ability to thrive in dynamic environments, addressing technical issues related to vehicle hardware and software. The specialist will engage with customers through various communication channels and maintain a knowledge base to enhance service delivery.

Responsibilities

• Providing technical assistance through Phone, Email, SMS, and Chat inquiries.
• Responding to customer concerns with urgency and ownership for resolutions.
• Maintaining the company knowledge base by creating, editing, and posting brief documents and tech tips.
• Assessing compatibility between new and updated technology with existing systems.
• Reviewing proposed changes and making recommendations for process improvements.
• Ensuring Lucid vehicle components work optimally through system functionality testing.
• Demonstrating credibility and creating customer confidence through emotional intelligence and expert-level product knowledge.
• Using systems appropriately to keep customer and company information secure and confidential.

Requirements

• Availability to work weekends and support flexible schedules to assist customers year-round.
• 2+ years of experience in technical support and troubleshooting required.
• High school diploma or GED required.
• Positive attitude, friendly demeanor, and commitment to providing a great customer experience.
• Excellent communication and technical comprehension skills.
• Detail-oriented and highly precise with a proactive approach.

Nice-to-haves

• Automotive industry or Electric Vehicle (EV) experience highly desired.
• Fluent in multiple languages (Canadian French, Spanish or others).

Benefits

• 401(k)
• Equity eligibility