Automotive Fixed Operations Director

Confidential

Full-time - Mid Level

About the position

The Automotive Fixed Operations Director is responsible for overseeing the service and parts departments of a competitive dealership. This role involves hiring, training, and developing staff, ensuring customer satisfaction, managing budgets, and maintaining compliance with regulations. The director will also focus on achieving financial goals and fostering a culture of excellence and innovation within the departments.

Responsibilities

• Hire, train, develop and motivate the service and parts departments staff and monitor their performance.
• Forecast goals and objectives for the department and ensure they are met.
• Develop and monitor budgets for the service and parts departments and keep dealership management informed of variances.
• Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
• Ensure proper repair techniques are being used.
• Schedule training as necessary to properly repair and service vehicles.
• Stay up to date on product changes and new products.
• Ensure that all necessary shop equipment is in proper and safe working condition.
• Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.

Requirements

• Two or more years of Automotive Service Director/Management Experience.
• Experience managing 15+ employees preferred.
• Ability to work independently and be self-motivated with confidence in your ability to be successful.
• Great attitude with a high-energy personality.
• Excellent customer satisfaction skills.

Benefits

• Health savings account
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Paid time off
• Parental leave
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Life insurance
• Referral program
• Retirement plan