Automotive Ford Parts and Service Director

Hammonasset Ford • Madison, CT

403d • $120,000 - $180,000

About The Position

The Ford Automotive Parts & Service Director at Hammonasset Ford is a senior leadership role responsible for overseeing the daily operations of the Parts and Service Departments. The position focuses on driving operational excellence, enhancing customer satisfaction, and managing a high-performing team. The director will implement strategies to improve efficiency and profitability while fostering a culture of exceptional customer service.

Requirements

• Proven leadership experience in dealership-level parts and service operations.
• Strong understanding of dealership processes, warranty management, and inventory control.
• Exceptional communication, organizational, and decision-making skills.
• A hands-on approach with the ability to inspire and lead a diverse team.
• Proficiency in service software (CDK, Reynolds & Reynolds, or similar).

Nice To Haves

• Prior experience managing Ford fixed operations is a significant advantage.
• Experience in automotive industry management.

Responsibilities

• Oversee daily operations of the Parts and Service Departments, ensuring efficiency and profitability.
• Recruit, train, and mentor a team of service advisors, technicians, and parts professionals.
• Monitor key performance metrics (KPIs) such as labor sales, parts inventory management, and technician productivity.
• Foster a culture of exceptional customer service, building loyalty and long-term relationships.
• Develop and manage department budgets, controlling expenses while maximizing profitability.
• Implement strategies to improve efficiency, streamline workflows, and enhance customer retention.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• 401(k) matching
• Opportunities for advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Motor Vehicle and Parts Dealers
• Education Level: No Education Listed