Automotive General Manager

Stress-Free Auto Care - San Francisco, CA

Full-time - Mid Level

San Francisco, CA

11-50 employees

Repair and Maintenance

About the position

Stress Free Auto Care is seeking an energetic and positive-minded Automotive General Manager to oversee daily operations and ensure exceptional service delivery. This role is pivotal in reshaping the automotive service industry by prioritizing guest satisfaction and fostering a positive work environment. The company is rapidly expanding and aims to redefine the auto repair experience with honesty, transparency, and convenience.

Responsibilities

• Oversee all aspects of daily operations, including scheduling, workflow management, and quality control.
• Ensure efficient use of resources and high standards of service delivery.
• Implement and enforce safety protocols and industry regulations.
• Foster a positive work environment by providing ongoing coaching opportunities.
• Uphold a customer-centric approach by ensuring prompt and courteous service.
• Address customer concerns and complaints on Yelp and Google Reviews through CDC (Complaints, Damages & Comebacks).
• Maintain strong relationships with customers to enhance loyalty and satisfaction.
• Stay updated with industry trends, technological advancements, and other markets.
• Maintain accurate records of operations, financial transactions, and employee activities.
• Prepare regular reports for management regarding shop performance and key metrics.
• Ensure compliance with all legal and regulatory requirements.

Requirements

• Proven experience as a General Manager or similar role in an auto mechanic shop.
• Efficient in Digital Visual Inspections and Procedures.
• Experience with Autoflow or similar platform, preferred but not required.
• Strong leadership and managerial skills with the ability to motivate a team.
• Sound knowledge of automotive systems, repair techniques, and industry standards.
• Solid understanding of financial management and budgeting.
• Ability to multitask, prioritize, and manage time effectively.
• Degree in Business Administration, Automotive Technology or similar technical college.

Benefits

• Paid training
• Paid holidays
• Relocation assistance
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Employee discount
• Referral program