Automotive Internet BDC Manager

$50,000 - $70,000/Yr

Confidential - Rockford, IL

Full-time - Mid Level

Rockford, IL

About the position

The Automotive Internet BDC Manager is responsible for overseeing the Business Development Center (BDC) at an auto dealership. This role focuses on managing customer service representatives, ensuring high levels of customer satisfaction, and maintaining effective communication with clients. The position requires a strong personality, excellent organizational skills, and the ability to lead by example in a fast-paced environment.

Responsibilities

• Oversee the Business Development Center operations.
• Lead and manage a team of customer service representatives.
• Ensure high levels of customer satisfaction and service quality.
• Maintain effective communication with customers and team members.
• Organize and manage schedules for the BDC team.
• Monitor and report on team performance and customer feedback.

Requirements

• Proficient in spreadsheets and data management.
• Excellent communication skills.
• High levels of integrity and work ethic.
• Outgoing, organized, and self-motivated personality.
• Ability to type at least 40 words per minute.
• Professional appearance and demeanor.
• Previous customer service experience.

Benefits

• Flexible schedule Monday - Friday and rotating Saturdays.