Crossroads Chrysler Dodge Jeep Ram Fiat Henderson - Henderson, NC
posted about 1 month ago
Full-time
Henderson, NC
About the position
The Automotive Internet Sales Coordinator at Crossroads Chrysler Dodge Jeep Ram Fiat serves as a vital communication link between clients and the dealership. This role involves managing sales calls, monitoring leads, and ensuring timely responses, as well as overseeing website inventory and social media management. The coordinator will also provide campaign reporting and act as the point of contact for the CRM tool, educating staff on its use.
Responsibilities
- Act as the essential communications link between the client and the dealership.
- Receive inbound and make outbound sales calls.
- Monitor leads for all departments and ensure timely responses (20-minutes for first response).
- Monitor and verify website inventory is properly merchandised on individual websites and lead provider websites (Autotrader, Cars.com, Craigslist).
- Manage social media accounts, including posting on Facebook and Twitter, and utilizing Hoot Suite for common articles.
- Provide monthly campaign reporting for marketing campaigns.
- Serve as the point of contact for the CRM tool and educate personnel on entering new employees into the system.
Requirements
- Automotive BDC experience preferred.
- Intermediate internet and computer skills needed.
- Knowledge of administrative and clerical procedures.
- Knowledge of customer service principles and practices.
- Keyboard skills and proficiency in Word and Excel.
Benefits
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Vision insurance
