Automotive Internet Sales Manager

Subaru Of San Bernardino - San Bernardino, CA

Full-time - Mid Level

San Bernardino, CA

Motor Vehicle and Parts Dealers

About the position

The Automotive Internet Sales Manager is responsible for overseeing the Internet Sales department at a family-owned dealership, ensuring maximum profit potential from online sales. This role involves managing daily operations, training staff, and maintaining customer satisfaction through effective communication and sales strategies. The position requires a strong background in automotive sales and internet sales management, with a focus on achieving sales targets and enhancing the dealership's online presence.

Responsibilities

• Manage day-to-day Internet Sales department operations including finance, used car, new car, inventory, and detail departments.
• Hire, train, supervise, and monitor the performance of Internet Sales Department salespersons.
• Prepare monthly and quarterly dealership forecasts projecting internet unit sales, gross profits, expenses, and operating profits.
• Establish monthly objectives for unit sales, gross profits, expenses, and operating profit with Internet Salespersons.
• Ensure Internet Salespersons understand dealership policies, procedures, and sales systems.
• Work with inventory manager and general manager to determine appropriate days' supply for new and used vehicles.
• Ensure standards for displaying, merchandising, and maintaining vehicles on the website are followed.
• Examine the dealer website's integrity and communicate with the provider and dealer management.
• Monitor and analyze dealer CXI data to identify improvements and train employees accordingly.
• Manage dealer reputation on a daily basis and address customer complaints to ensure satisfaction.
• Create processes for ongoing sales training and review deals for compliance with policies and procedures.
• Communicate effectively with Internet customers and prospects via their preferred method of communication.
• Coordinate Internet promotions with other dealership sales promotions and advertising.

Requirements

• High school diploma or equivalent.
• Minimum of 1 year of related Internet sales management experience and/or training.
• Minimum of 2 years of working experience in automotive sales.
• Minimum of 2 years of working experience with Automotive Internet Sales with New and/or Used Cars.
• Working knowledge of a Dealer Management System (DMS).
• Must have a current State Sales License.
• Ability to pass pre-employment testing including background checks, MVR, drug test, and valid driver's license.

Nice-to-haves

• Bilingual (Preferred but not necessary).
• Previous franchise working experience (Preferred).
• Working knowledge of Reynolds and Reynolds system (Preferred).

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Life insurance
• Paid holidays
• Paid time off
• Health, Dental, and Vision Insurance
• Voluntary Life Insurance Policy
• Short Term and Long-Term Disability
• Pet Insurance