Automotive Parts Counter Person

G453 KGA-VWG, LLC - Gilbert, AZ

Full-time - Entry Level

Gilbert, AZ

About the position

The Parts Back Counter Sales Associate at Ken Garff Volkswagen Gilbert plays a crucial role in ensuring customer satisfaction by effectively managing parts sales and addressing customer complaints. This position is integral to the dealership's operations, focusing on enhancing customer interactions and maintaining accurate inventory records while promoting a positive work culture.

Responsibilities

• Ensure that customer complaints are handled tactfully, promptly, with genuine concern, and according to the dealership's guidelines.
• Encourage the sale of branded parts.
• Schedule regular efforts to improve the efficiency of customer/Parts Department interactions and transactions.
• Establish processes to ensure accuracy between inventory and computer records.
• Refresh accessory displays and coordinate with Sales Manager in ensuring an accessory vehicle is available.
• Monitor the workflow in the parts department and intervene as needed to ensure the work is completed on time and technician needs are met.
• Make warranty and billing adjustments.
• Monitor backorders daily ensuring deliveries are shipped and received as quickly as possible.
• Ensure that all dealership purchases are properly accounted for before payment is made.
• Assure that all parts are properly tagged to ensure that the dealership recovers full credit from the factory.
• Assist in collecting on overdue accounts.
• Notify all special-order customers upon arrival of parts.

Requirements

• 2 or more years of experience in an automotive parts department preferred.
• Ability to read and comprehend job-related instructions and information whether electronic or paper-based.
• Deals creatively and logically with any problems that arise, while expressing empathy for customers and their problems.
• High School diploma or equivalent required.
• Must have the ability to move about the parts department and have computer skills.
• Ability to meet the physical requirements of the role (i.e. lift over 50lbs).
• Valid in-state driver's license with driving record that adheres to company standards.

Benefits

• Paid training and real career growth
• Competitive compensation package
• Paid Time Off and 401k with Company match
• Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
• Year-end bonus program for all employees (Garff Giveback)
• Employee discounts on Vehicle Purchase, Parts, Service and More!