Flow Automotive Companies - Statesville, NC
posted about 1 month ago
Full-time - Mid Level
Statesville, NC
1,001-5,000 employees
About the position
Flow Nissan of Statesville is seeking a full-time Parts Manager with automotive parts experience to oversee the parts department. The role involves managing inventory, assisting customers with parts inquiries, and ensuring efficient operations within the department.
Responsibilities
- Reading catalogs and/or computer vehicle diagrams to determine replacement part stock numbers and prices.
- Determining replacement parts required based on inspections of old parts, customer requests, or descriptions of malfunctions.
- Receiving and filling telephone orders for parts.
- Filling customer orders from stock.
- Receiving payment or obtaining credit authorization.
- Taking inventory of stock.
- Advising customers on substitution or modification of parts when identical replacements are not available.
- Examining returned parts for defects and processing exchanges or refunds.
- Marking and storing parts in stock rooms according to prearranged systems.
- Discussing use and features of various parts based on knowledge of machines or equipment.
- Demonstrating equipment to customers and explaining its functioning.
- Placing new merchandise on display.
- Working with customers, vendors, and dealer personnel to maintain department efficiency.
- Maintaining a friendly, courteous demeanor with colleagues and customers.
Requirements
- Automotive parts experience is required.
- Ability to read and interpret catalogs and vehicle diagrams.
- Strong customer service skills.
- Inventory management skills.
Nice-to-haves
- Experience in a dealership environment.
- Knowledge of automotive parts and equipment.
Benefits
- Medical, dental, and life insurance (including dependent coverage).
- Paid time off.
- Paid volunteer time.
- 401(k) Retirement Plan and Financial Wellness Program.
- Thrive@Flow Wellness Program.
- Employee pricing for automotive service and vehicle purchases.
- Scholarship program for children of employees.
