Automotive Parts Support Specialist Level 1

$24,960 - $37,440/Yr

Precision Raceworks - Magnolia, TX

Full-time - Entry Level

Magnolia, TX

Motor Vehicle and Parts Dealers

About the position

The Automotive Parts Support Specialist Level 1 at Precision Raceworks, LLC is a full-time role focused on providing outstanding customer support in the automotive aftermarket performance parts industry. The position requires a self-motivated individual who is passionate about automotive performance and possesses strong communication and problem-solving skills. The specialist will manage customer interactions across various platforms, ensuring high levels of customer satisfaction and effective resolution of inquiries and issues.

Responsibilities

• Manage incoming/outgoing customer calls
• Respond to all emails daily
• Respond to social media messages (Facebook, YouTube, Instagram, etc.)
• Respond to social media comments (Facebook, YouTube, Instagram, etc.)
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer and dealer accounts and file documents (as needed)
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers and achieve excellent customer satisfaction
• Partner with Logistics manager with orders and shipments
• Partner with the Procurement manager about inventory
• Process orders and returns in our inventory system
• Help grow our brand through our dealer network
• Help with packing orders if needed
• Loading and unloading deliveries if needed
• Be a team member who will step up and help when they can

Requirements

• Proven customer support experience or experience as a client service representative
• Quick, Efficient and Accurate Typing Skills
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of personalities
• Excellent verbal and written communication
• Ability to multitask, prioritize, and manage time effectively
• Knowledge of cars and parts (Headlights, Taillights, Body kits, etc.) is a must
• Fast learner

Nice-to-haves

• Familiarity with Shopify and ShipStation is a plus but not required
• Sales background is a plus
• Knowledge of BMW, VW, or Audi (Plus)
• Automotive Enthusiast (Required)

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance