Automotive Quick Lane Advisor

$48,000 - $75,000/Yr

Apple Ford Shakopee - Shakopee, MN

Full-time - Entry Level

Shakopee, MN

1-10 employees

About the position

The Automotive Quick Lube Advisor at Apple Ford Shakopee is a customer-facing role focused on providing exceptional service in the quick lane department. This position involves greeting customers, assessing their service needs, and promoting sales of labor, parts, and accessories. The advisor will ensure customer satisfaction through effective communication and adherence to company policies, while also contributing to a positive workplace culture.

Responsibilities

• Greet customers and obtain customer and vehicle data.
• Determine the nature of desired service and/or complaint.
• Consult vehicle file for service history.
• Promote the sales of labor, parts, and accessories.
• Write clear and precise repair instructions on the repair order for the technician.
• Provide estimates for labor and parts.
• Establish method of payment and time promised for service.
• Obtain customer's signature on the repair order.
• Utilize Quick Lane processes and policies to ensure customer satisfaction and efficient service operations.
• Perform other duties as assigned by business needs.

Requirements

• Valid driver's license.
• Basic computer skills.
• Ability to handle pressure.
• Professional attitude and appearance.

Nice-to-haves

• Previous light duty repair and maintenance experience preferred, but not required.

Benefits

• Paid training
• Health insurance
• 401(k)
• Tuition reimbursement
• Company Paid Pension
• Vacation and ESST
• New and Used Vehicle, Parts, and Service Discounts